Frequently Asked Questions

If the address of the applicant or right-holder has changed, it’s important to update the record accordingly. To do so, you may file a request for a change of record, which does incur a cost and fee. In order to process the request, we require a notarized proof of the change of address, which should include the name of the applicant or right-holder, their previous address, and their current address. This document should be duly notarized by a notary public in the jurisdiction of the applicant or right-holder.

We understand that changing the record can be a complex process, and it’s important to provide us with accurate information to ensure that the change is processed smoothly. If you have any questions or need further assistance, please don’t hesitate to let us know.

You are required to provide a power of attorney that has been properly executed by the applicant. Unless it is a “General” Power of Attorney, you may send it to us via email. If the applicant is an individual, we also require their nationality certificate and signature certificate (alternatively, passport). However, if the applicant is a non-individual entity, these certificates are not necessary.